How can I get free shipping?
Simply, you can get free shipping when you purchase products of 399 SAR or more and you will get complete free shipping on your shipment, whether it is inside or outside the Kingdom of Saudi Arabia in our warehouses around the world.
Rose offers the following shipping options, which may vary by item:
Standard shipping of products available inside Saudi Arabia: The products are expected to be delivered to you within 5-7 working days, which is the normal method in Rose)) for delivery and does not require additional fees and without conditions.
Standard shipping for products available in global warehouses: Products are expected to be delivered to you within 15-20 days from the date of delivery of the items to the shipping company only for products available outside the Kingdom of Saudi Arabia, which are usually around the world in Rose warehouses - this is the normal method without any additional fees or conditions .
2-Day Shipping: Depending on the item's origin and shipping destination, 2-day shipping may be available in select regions. Your items are expected to be delivered within 2 business days after the items have been shipped.
EXPRESS SHIPPING FOR SOME PRODUCTS: Your items are expected to be delivered within 1 business day after the items have been shipped and picked up by the delivery company only for certain products.
Standard Express Shipping for products available in global warehouses: (Rose) also provides express and standard shipping service for products outside the Kingdom of Saudi Arabia to its warehouses around the world (US - Korea - Hong Kong - Europe) within 7-10 days after shipping companies deliver the special items your. (Fees included).
Business days do not usually include weekends, but Saturday deliveries may be made in specific ZIP codes.
Some items may not be eligible for 2-day or express shipping due to size, weight, quantities, delivery address, or seller restrictions.
Shipping fees for express shipping are calculated on a "per order" basis, including costs for shipping, order processing, item selection, and packaging, and will only apply to items using these shipping speeds.
If my shipments are less than 399 riyals?
There will be shipping charges based on the total value of your invoice as follows:
1- If the purchases are less than 399 riyals, there will be a shipping and delivery fee of 25 riyals added to the total invoice, and this is considered a normal shipping fee (you will find above the delivery period for normal shipping)
And for express shipping by using Express Track for international and domestic shipments there will be an additional charge for the shipment (you will find above the delivery time for express shipping).
If your purchase invoice is more than 399 riyals, the shipping will be free of charge and the shipping will be normal (you will find above the delivery period for normal shipping).
And for express shipping by using Express Track there will be an additional charge for the shipment (you will find above delivery time for express shipping).
Note: Rose reserves)
We have the full right to contact the customer and change the delivery dates in the event of an emergency or force majeure, God forbid.
Rose) uses its own fleet to ship international and domestic products, or through major shipping companies such as (DHL, FedEx, Aramex, SMSA, Brothers Stock Airship).
When the customer receives the consignment number of any shipping company, which results in a delay in shipping, the customer has the right to enter the trucking company’s website, verify its shipment, and write to the trucking company.
What if I receive my shipment incomplete or wrong?
We will apologize to you first and you have the full right to submit a ticket via the link:
(Help ticket) by writing what happened with you and you must add pictures with the request and we will study the request within 48 hours and take the appropriate action, which is to exchange the products on Rose’s account)) and receive your products also on Rose’s account)) We will serve you as required, we only want you to raise the assistance ticket as That Brother Stock has full eligibility in the event that the assistance ticket is proven to be inconsistent with the conditions by rejecting the request and closing the ticket.
What if I do not receive my paid shipment?
The shipments remain with the shipping company if you do not receive it for 5 days. If you do not receive your shipment due to a reason outside your control or any other reason such as travel, busyness, we will serve you as well. The shipping service provider will re-ship it to our warehouses. We will store it for you for 7 days in warehouses with international specifications and we will contact you In the event that you wish to re-ship it, there will be an additional fee for shipping the shipment, to be paid in advance of an amount of 56 riyals, as well as other delivery fees.
What if my shipment is delayed?
If we do not achieve what we have mentioned and the shipment is delayed, you will get a coupon of 25 riyals in your wallet for a period of 30 days. You have the right to use it at any time and on specific products.